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Frequently Asked Questions
This section is intended to help you answer any questions you may have regarding
the following areas:
General Product Questions
Customization Questions
Administration Questions
How to Get Started Questions
Reporting Questions
Importing Questions
Security and Scalability Questions
Registration Questions
General Product Questions
Q. What does University Solutions do?
A. University Solutions offers the college market a complete solution for campus
community management. Its flagship online application, On Campus™, meets
the event management needs of the communities embracing campus life—within
the Greek and other membership organizations and throughout the entire student,
faculty and alumnae population. OnCampus™ compiles all campus event information
into one centralized location and enables authorized users to view and interact
with it accordingly.
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Q. How does OnCampus™ work?
A. OnCampus™ is an integrated suite of applications hosted in a secure
data center. Users simply connect to OnCampus™ via the Internet. In the
same way you would log on to your favorite Web site, you can connect to OnCampus™
to manage, communicate, and interact with your campus groups members. If you
have a Web browser and an Internet connection, you are ready to start using
OnCampus™.
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Q. I'm a Greek Life Coordinator at my university. How can I benefit
from using OnCampus™ and GoGreek!™?
A. University Solutions graduates a long-accepted Formal Membership Recruitment
process into the next era. GoGreek!™, an integrated module of the OnCampus™
application, is the collegiate industry’s first fully integrated, web-based,
Greek recruitment and membership management solution. The benefits of using
GoGreek!™ include:
Cost Savings
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Lower postage and printing costs
(e.g. forms, invites, reminders), by leveraging
electronic mediums and delivery for marketing initiatives |
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Reduce the manual workload, by
distributing the data entry and replacing paperwork
with online registration forms |
Save Time
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Distribute data entry—enable
Potential Members to self-register online |
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Leverage a library of reusable
templates—including planning, marketing, and
communication templates |
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Ease information sharing, by
centrally storing information online for real-time
access to authorized groups |
Increase Attendance
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Automate communication campaigns,
post event registration, including registration
confirmations and reminders to reduce “no
shows” |
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Offer the 24-hour convenience
of online registration, to enable anytime &
anywhere accessibility |
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Build an attendee database for
repeat, targeted marketing |
Improve Event Management Organization
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Receive minute-by-minute event
statistics, reporting & records |
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Reconcile attendee payments instantly |
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Benefit from Internet presence
without having to develop & host internally |
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Provide attendee access to personal
profile information for accurate, legible records |
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Q. What platforms do I need to have in order
to run OnCampus™?
A. Since University Solutions hosts the application,
all you need is a computer or an alternative device
that can run a Web browser. It doesn't matter what type
of hardware or operating system you're running.
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Q. How do I get upgrades to OnCampus™?
A. Because the OnCampus™ application is a Web
site, any time we add a new feature, you will have access
to it immediately the next time you visit the Web site.
There is no need to download any software or make system
adjustments.
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Q. Is my data completely secure?
A. Yes. Our state-of-the-art security technology ensures
that your data is completely safe. We utilize the most
advanced technology for Internet security available
today. Our hosting facility utilizes an advanced security
system so that your data will be completely inaccessible
to outsiders. This facility has motion and contact sensors
on all doors and windows, with 24/7 security monitoring.
The latest firewall technology detects any intruders.
The servers are protected from power loss by battery
backup systems, and they are also monitored real-time
for virus infections. All data is backed up on a nightly
basis and stored off-site. We focus on working in a
standardized application development environment to
be able to react quickly to today's high profile "hackers".
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Q. Can I export my data Personal Digital Assistant
(PDA) or Palm type device?
A. Future versions of OnCampus™ will allow authorized
users to export their member lists to handheld devices.
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Q. What happens to my data if I decide not to purchase
after 30 days?
A. If at any time during your 30-day, risk-free trial,
you decide that you are not ready to purchase OnCampus™,
you may export all of your data into Excel using our
Reports wizard. We will purge the data out of our system
30 days after your trial expires.
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Customization Questions
Q. What customization capabilities are included
in OnCampus™?
A. The OnCampus™ and GoGreek!™ application
can be customized with intuitive, easy-to-use tools
and wizards that do not require any programming or technical
expertise. Moreover, all customization is immediately
deployed and available across your institutions user
base. The application can be customized to create a
variety of user roles, each with a specific permission-based
rights and access, to meet the specific requirements
of your organization. As a result, your organization
can quickly modify the OnCampus™ application without
any time lag rather than on software configuration and
maintenance.
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Administration Questions
Q. What Administration capabilites are included in OnCampus™?
A. The OnCampus™ application can be customized to create a variety of
user roles, each with specific permission-based rights and access, to meet the
specific requirements of your organization. The Administrator assigns role(s)
to various users in the application to control their access to and online view
of modules. Security authorizations are intended to ensure the highest level
of system integrity and personal privacy.
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How to Get Started Questions
Q. How do I get access to OnCampus™?
A. Because OnCampus™ is an online service, there
is no hardware or software to buy, install, or maintain.
Just point your browser Microsoft Internet Explorer
(version 5.0 or higher) or Netscape Navigator (version
4.5 or higher) to the login page and login.
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Q. Is any training required to learn to use
OnCampus™?
A. OnCampus™ is designed to be easy to learn and
can be used immediately. Our customers find that using
OnCampus™ is similar to using other Web sites
— extremely intuitive and user friendly. If you
know how to use the Web, you will know how to use OnCampus™.
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Q. Is there training available if I need it?
A. While training is not required, we offer free training
for users and administrators of the OnCampus™
application. The sessions run less than one hour and
cover typical usage by a user and administrator. The
sessions are held through the Internet, conveniently
allowing you to participate right from your home or
office.
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Q. What involvement is required from my organizations
IT group or department?
A. None. OnCampus™ applications are accessed through
the Internet via a Web browser and require no modifications
or upgrades to your existing environment. All you need
is Microsoft Internet Explorer (version 5.0 or higher)
or Netscape Navigator (version 4.5 or higher), and you
are ready to use OnCampus™. Because there is no
hardware, software, or network equipment to purchase,
and the application is accessed through a standard Web
browser, your IT group or department will not need to
implement or maintain the OnCampus™ solution.
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Q. How quickly can my organization be up and
running?
A. With OnCampus™ you can be up and running immediately.
It typically takes less than 24 hours to set up and
customize your OnCampus™ solution.
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Q. What is the job of the OnCampus™ System
Administrator?
A. The Administrator is responsible for initially configuring
your OnCampus™ online "Organization,"
which means adding users, establishing their roles,
and configuring their access levels. This task is usually
completed in under an hour. The Administrator may also
manage the initial process of importing your organization
existing contact and member data.
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Reporting Questions
Q. Can I get my report information out of OnCampus™?
A. All reports can be exported to Microsoft Excel™
and other desktop applications by selecting the "Export
to Excel" button in the display of every report.
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Importing Questions
Q. How do I import my existing data into OnCampus™?
A. OnCampus™ provides an Import Wizard to move
your data from a majority of popular programs that can
save its data in the CSV (comma separated value) file
format such as Palm OS™, Microsoft Excel™,
and Microsoft Access™. The Import Wizard takes
you step-by-step through the import process, allowing
you to specify how your data will be organized once
it is in OnCampus™.
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Q. How often can my organization import data?
A. The Import Wizard is built into OnCampus™ and
can be used as often as desired.
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Q. How long does it take to import a file?
A. The Import Wizard includes four steps. The length
of time required depends entirely on the amount of data
to be imported, but on average it will take only a few
minutes. To expedite the import process we recommend
you review the import directions that are provided in
the Help section. In addition, we recommend you do your
best to match your source file with the default and
custom fields available in OnCampus™ prior to
starting the Import Wizard.
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Q. Does University Solutions offer services
to help me import my data?
A. Implementation services are offered to help your
organization get up and running on OnCampus™.
Please contact your University Solutions account manager
for more information.
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Security and Scalability Questions
Q. How can I be sure my data is secure?
A. When you log into OnCampus™, you will see a
small lock icon at the bottom of your browser display,
indicating that a secure (SSL) connection has been established
to our server. In addition, the URLs used to access
your data on OnCampus™ are all preceded with https
instead of http, which also indicates that a secure
connection is being maintained for data access from
the OnCampus™ application.
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Q. How can I be assured my data will be kept
private?
A. University Solutions is committed to keeping your data private and secure.
To this end, University Solutions has expressly stated how we will handle your
private data. For a greater understanding of the legal obligations University
Solutions adheres to regarding data privacy, please refer to the Privacy
Policy.
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Q. What happens when the OnCampus™ database
goes down?
A. University Solutions has built redundancy into all
its systems in order to minimize any system failures
that could be perceived as customer outages. All components
of the OnCampus™ application are proactively monitored
and managed so that faults are detected before system
outages. University Solutions realizes there may occasionally
be system outages due to issues beyond our control.
University Solutions has established numerous escalation
procedures to notify the proper personnel in the event
of any system outage and remedy any issues as quickly
as possible.
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Q. How scalable is OnCampus™?
A. OnCampus™ has the capacity to scale to the
largest of universities. The architecture behind the
OnCampus™ solution was designed to handle millions
of users. We use the most scalable servers, and can
easily increase capacity as rapidly as our customers
require.
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Registration Questions
Q. How do I sign up for OnCampus™?
A. Most users will sign up over the phone with the assistance of a University
Solutions Customer Service Representative. Sales and support representatives
are available Monday through Friday 8:00 AM to 6:00 PM Eastern Standard Time
at (646) 435-7816.
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